High-performing teams don’t just happen, they’re built on systems. In today’s DSO landscape, inconsistent workflows and communication breakdowns can drag down even your best teams. This session explores how to create a strategic digital stack that empowers your workforce at every level, from the front desk to regional ops, while improving engagement, execution, and retention.
More DSOs are turning to strategic outsourcing to reduce costs, streamline operations, and support overburdened in-practice teams. This case study explores how one multi-location DSO restructured its clinical and business operations by outsourcing key non-clinical roles, from insurance verification to treatment coordination, without compromising patient experience or quality of care.
Which functions are best suited for outsourcing vs. in-house retention
How to identify high-cost, low-impact roles that can be virtualized
How to integrate remote team members into clinic workflows and culture
J.W. is a global leader transforming the way the world views and sees work. As the visionary of SupportDDS and Zimworx—an Inc. 5000 company—he oversees five operational centers with over 1,800 team members across four continents.
J.W. blends high-performance business instincts with faith-driven philanthropy, donating 51% of all profits to ministries and charities around the globe.
Beyond the boardroom, JW is an adventurer and endurance enthusiast who has trekked to Everest Base Camp and Machu Picchu. He is a pilot, a podcast host, and a serial entrepreneur. An ordained minister and devoted husband of 30+ years, JW is laser-focused on a massive mission: empowering 20,000 team members by 2032.
You can’t scale what you can’t manage, and most DSOs are growing faster than their leaders. As DSOs expand across regions, many find themselves stuck between two extremes: overburdened executives managing too many clinics, and newly promoted managers who lack training or support. The result? Operational inconsistency, weak culture, and stalled performance. In this session, learn how leading DSOs are building leadership pipelines that work, turning hygienists into team leads, office managers into regional directors, and providers into clinical mentors.
How to identify high-potential team members before they burn out
What a structured leadership development program looks like at a DSO
How to track leadership readiness, performance, and impact with the right KPIs
